I just started a new department at work 3 months ago. I met a guy there and he seems to have trouble dealing with others at work. In his words, “I did not make myself into an a,,hole, [the people] here did it to me.”. Without knowing anything about him at the time, I would use phrases like “You are greater than your circumstances”, or “I see you holding back your smile today”, and they seem to bring some light to his day, and to make him genuinely smile each day. The other day I told him I would pray for him and he was very responsive, in a positive way, to that idea. I feel I am getting through.